Frequently asked questions
Orders & Shipping
Where do you ship to?
We currently ship to Canada. All orders are processed online through our store.
How long does shipping take?
Orders are typically delivered within 7–12 business days.
Once your order has shipped, you’ll receive a confirmation email.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Returns & Exchanges
Can I return my order?
Yes. Eligible returns can be requested within 30 days of delivery.
Please review our Refund Policy for full conditions.
What makes a return eligible?
Returns are considered eligible if the item is incorrect, damaged, or does not fit as expected.
Items must be unworn, unused, and in original condition.
How do I start a return?
To request a return, please contact us first at support@mystonefield.com.
Returns sent without prior approval may not be accepted.
Product & Sizing
How does the jacket fit?
The jacket has a regular fit. We recommend choosing your usual size.
If you’re between sizes, sizing up is recommended for layering.
For the best fit, please check the size chart next to the product before ordering.
Is the jacket very warm?
The fleece lining adds comfort and warmth without feeling bulky, making it suitable for cool days and changing weather.
Payments & Support
Is checkout secure?
Yes. All payments are processed securely using trusted payment providers.
How can I contact you?
You can reach us via email at support@mystonefield.com.
We usually respond within 24–48 hours on business days.
